FAQ

Most frequently asked questions and answers

Shipping

Shipping cut-off time is 3:00PM. Orders usually ship within 24-48 hours if all items in the order are available, please check the ‘estimated delivery time’ as posted on the product information page for individual items. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery.
LED Potlight Depot delivers within Canada only; standard shipping rates apply unless specified. Orders / deliveries to select remote locations will need to be placed through Customer Support where shipping rates will be provided prior to order confirmation/completion. Deliveries can only be made to locations with a street address or rural route number with postal code. Deliveries to rural/ remote areas and the Territories might require additional shipping charges.We cannot deliver to PO boxes.
Delivery is Monday to Friday, between 8 a.m. and 5 p.m., local time.Standard shipping is the default shipping method for most items under 100 lbs and includes delivery by a small parcel carrier.Shipments that are over 100 lbs will be delivered to the curb, or more typically the front door of the house or the ground floor lobby of an apartment or condominium building. Shipments will be delivered as an NSR (No Signature Required).Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier’s closest Pick-Up Centre from the shipment destination.Multiple items may be shipped at different times due to the size of the item or the location that it ships from. If any single package in your order exceeds 31.8 kg (70 lbs), assistance to unload your order may be required when it arrives.Shipments to the Territories (Yukon, NWT, Nunavut) may be possible, but will require contacting Customer Support at 1-800-604-1913 to obtain a shipping quote.
Flat rate shipping is available for delivery within Canada only, but is not available for delivery to the Territories (Yukon, NWT and Nunavut) or select remote locations. Market-established rural delivery fees may apply to your location. If applicable, please contact a Customer Support Representative at 1-800-628-0525 to receive an accurate shipping quote. Offer does not apply to the purchase of previous orders, in-store purchases, or certain items containing weight and/or size shipping restrictions. Offer subject to change without notice. Valid for online purchases at www.ledpotlightdepot.com only.
Once your package has been shipped, a tracking number and the shipping carrier’s website will be provided in your Shipping Confirmation email, if available. Please note that after your order has been shipped, it may take 24 to 48 hours for the courier to update its tracking information.
Yes, please contact our Customer Support to inform them that you have refused delivery. However if you have already accepted the package, please contact our Customer Support within 48 hours of delivery to ensure a prompt return and reorder.
If you would like to change or cancel your order, please contact Customer Support as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed. If this is the case, please accept the package and either return the item to your nearest LED Panel Depot store or contact our Customer Support Team to arrange for an online return.

Refunds

  • Any purchase made by credit card will be refunded to the original credit card.
  • Any purchase made by cash will be refunded in cash; any purchase made by debit card will be refunded to the original debit card.
  • Any purchase made by a cheque that has cleared the 15-day waiting period will be refunded in cash.
  • Any purchase made by a cheque that has not cleared the 15-day waiting period may be refunded as a Store Credit.
  • Any purchase made by Store Credit, Gift Certificate or Gift Card will be refunded as Store Credit.
Merchandise must be returned in unused, like-new condition. Store credit will be applied to the customers account for the amount paid for the item.

Contact our customer service at [email protected] or Call us at 1-800-604-1913

Payments

  • Visa
  • Mastercard
  • Interac E-Transfer
  • Interac Debit

We accept purchase orders at our Waterloo location store. Please contact us to place an inquiry.

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